Terms & Conditions


DEAR USERS PLEASE READ THE TERMS AND CONDITIONS BEFORE USING THE WEBSITE (WWW.BHAVPRODUCTS.COM) AND THE SERVICES BY BHAV PRODUCTS & STATIONERY UDHYOG PROVIDES. BY USING THE SITE AND THE SERVICE IN ANY MANNER YOU ARE BOUND TO THE AGREEMENT STATED IN THE ‘TERMS & CONDITION’.

GENERAL

These General Terms and Conditions that have been made available online by the Seller on WWW.BHAVPRODUCTS.COM govern all offers, orders, agreements and other legal relationships between the Buyer and the Seller with respect to the use of the Website, including the purchase and sale of a Product on or via the Website (e-store) and the store in Jhochhen, Kathmandu. The Seller has the full right to change/edit/update the terms and conditions.

INTELLECTUAL PROPERTY RIGHTS

All the contents- designs, texts, photos, videos published to WWW.BHAVPRODUCTS.COM is the property of Bhav Products & Stationery Udhyog besides the product that has been collaborated with other vendors in the website are the shared property with them. Any kind of imitation, copy, misuse, adapt, change and re-sale without authorisation will be the violation of the Copyright Law.

Colours of the products on your screen shall vary due to the screen resolution, lighting and the user’s devices.

USER REGISTRATION

While registering in www.bhavproducts.com the details the Buyer provides should be accurate, complete and up-to-date information asked in the form. We need the details to confirm and pass the information regarding the goods purchased by the respective Buyer. If the account or information found inaccurate and false Bhav Products holds right to terminate the account of the user and report to the Police.

The Buyer should update their account information, including their contact numbers and valid email address.

PRIVACY POLICY

We do not disclose your personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:

  • Any related companies
  • IT service providers, mail delivery services
  • Professional advisors including accountants, auditors or lawyers
  • Government agencies

PAYMENT

The Buyer can choose the payment option-

Inside Kathmandu:

  • Direct Transfer*
  • Cash on Delivery
  • Self Pickup (If you wish to visit our physical store in Jhochhen, Kathmandu to pick up your online booking. The booking will last only for 2 days)

Outside Kathmandu, Nepal:

  • Direct Transfer*

*Direct Transfer- When you choose this option you will be emailed our bank details, then you can deposit or online transfer the payment. After the completion of the transaction we will be sending your order for delivery.

DELIVERY/ SHIPPING

Inside Ringroad, Kathmandu:

  • Delivery will be done in 1-2 days of the weekdays from the day of the order is placed. If the total purchase is under Rs.1000, Delivery charge of Rs.80 will be applied. 
  • Our delivery agent is KTM Couriers.

Outside Kathmandu, Nepal:

  • Delivery time will vary depending on the location, from 2-3 days.
  • The locations and the price per kg are:-
    Delivery-website
  • India – Rs.600/kg

CANCELLATIONS, RETURNS & EXCHANGE

Call us 9823633558 or email us at hello@bhavproducts.com for the prompt service regarding your order.

  • Cancellation is accepted before the order is dispatched.
  • For the customers of Kathmandu, Returns and Exchange will be entertained in 48 hours from the delivery date if the product hasn’t been damaged or used. The purchased good should be in original state (including its packaging and labels), customer in Kathmandu should come to our store at Jhochhen, Kathmandu and produce the bill, after inspection then only we shall take the returns and exchange.
  • For the customers outside valley you should return it within 7 days from the delivery date for exchange. If the order doesn’t reach on the correct address, 100% refund will be provided.
  • Purchased under SALE or BULK orders won’t be returned or exchanged.

COUPON CODES

Coupon Codes are the incentive provided to our dear shoppers. It is not transferable. Depending on the type of Coupon Code it should be used. User should use it within the marked date to enjoy the benefit.